Auction administrators can see the high bidder on all items during and after the online auction by viewing the Sales Summary page.
This page displays all auction items, including the winning bid amount and the winning bidder's information for each item it'll be blank if there isn't a winning bid. This page can be sorted by item name or bidder name simply by clicking the appropriate column heading. If you're interested in viewing the complete bid history for an individual item, click the Number of Bids link on the item page. Please see Is there a summary of items and leading bids during the auction?
The best thing to do is view the auction item you won. If you have further questions, you can contact the auction administrator. You can edit an item by clicking the Edit Item link in the Item Controls menu on the auction item page. To protect bidders from having items substantially changed after placing a bid, bidders will be notified when the following fields are edited on an item which has bids:.
Also, all changes made to the fields listed above are displayed on the auction item page. If you want to prevent or remove these changes from being displayed, you have to remove all bids from the item. If a bidder disagrees with the item changes, they can contact the auction administrator to have their bid removed.
Please see How can a bid or purchase be modified or removed? To edit a sold item before the auction ends, you can remove the unpaid winning bid or purchase from the item. Removing the bid or purchase will notify the bidder and allow you to edit the item. If you choose to remove all bids before editing an item, it's advisable to collect contact information for the bidders by matching the bid history on the item with the participants list.
You can click the Number of Bids link on the item page to view the bid history. After you've edited the item, you can contact the previous bidders to let them know they can bid again. You can hide an item at anytime, including after it has sold or the auction has ended. To do this, click the Hide Item link in the Item Controls menu on the auction item page. Hidden items are not displayed in the auction items list. Administrators will have a Hidden Items filter on the auction bar to allow for easy access to all hidden items.
Administrators can redisplay a hidden item by clicking the Unhide Item link in the Item Controls menu on the auction item page. If the hidden item was sold, the winning bidder will still have access to the item. This allows them to view the item they won to ensure the item they receive is as advertised in the auction.
They will also be able to pay for the item online if the auction has the Payment Collection feature. Is there a way to remove an item after it has sold or the auction has ended? You'll find the Item Menu button displayed in the bottom right corner of every item page when you're logged into your auction administrator account. Clicking this button displays the Item Controls menu which contains links for managing the item e.
It's important to note that you'll only see links which are relevant to the item you're viewing. For example, if you're not seeing the Edit Item link, this means the item can no longer be edited.
If you're not seeing the Item Menu button it's most likely because you're not logged into your auction administrator account or because you're not an administrator of the auction. You'll only see the Item Menu button when viewing auctions which show you as a Coordinator or Organizer. The Item Menu button only displays on individual item pages, so make sure you're viewing the page which shows the item details.
Copying items between auctions is a feature available to administrators of 2 or more auctions. You'll see an option for copying items on the Add Auction Item page. From the Copy Auction Items page, you can select any number of items from one of your auctions and have them copied into your auction in one shot, including images and donors.
We don't have a feature for bulk uploading of items from a spreadsheet. Instead, we have actually found it's best to add items to your online silent auction as they are received as opposed to keeping a spreadsheet of items offline and then trying to load them all at once. You can add items to the site as they come in and even hide them so only administrators can see them until they are ready to display.
You can also add notes to each item and optionally notify the other auction administrators about your note. This eases the process of uploading all items and facilitates effective collaboration when there are multiple auction administrators. Right after you create a new item you'll see a Hide Item link in the Item Controls menu on the auction item page.
Clicking this link will hide the item until it's ready to be published for viewing. When viewing the Hidden Items list, you can click the Unhide All link to redisplay all hidden items, or you can redisplay a single hidden item by clicking the Unhide Item link found in the Item Controls menu on the auction item page. Can I create items but not publish them for viewing until a later date? Each auction item has the option to allow selling more than 1 at a fixed Buy Now price.
This allows you to create a single item and specify the total quantity available. Participants will have the option of purchasing 1 or more of the item in a single purchase. Please note, bidding is not available on the item when this option is turned on.
Please see Can I sell tickets? The best way to handle multiple winners of a bidding item is to list each item individually. To make it easy on yourself, create the first item exactly as you'd like it to appear, including images, then duplicate it until you reach the desired number.
You'll find a Duplicate Item link in the Item Controls menu on the auction item page. How do I handle items which can have multiple winners? There currently isn't a way to automatically end bidding on an item before the auction ends.
However, you can manually mark an item as sold at the time you want it to end. This link is only available on unsold items which have bids. Clicking the Mark Item As Sold link will sell the item to the current high bidder for the current selling price.
If you want to make it clear to participants that bidding will be ending early on an item, you can use the item title or subtitle to indicate when you'll be manually ending bidding on the item. You can also use custom categories to group early ending items. This is especially useful if you have "auction boards" which you're planning to manually close down at specific times. Please see our Demo Auction for an example of how this can be done.
How do I end bidding on an item before the auction ends? There is no reserve price feature available for items. The purpose of a reserve price is to guarantee an item sells for a minimum amount while also allowing bidders to enter bids at a lower price. A bidder will not win an item unless their bid is at or above the undisclosed reserve price. Allowing lower bids causes frustration for bidders and can deter bidding. To avoid frustrating bidders, we recommend setting the starting bid at or above the minimum amount you wish to sell the item.
This will ensure a minimum price is received before the item is sold. How do I make sure an item sells for a certain amount aka reserve price? If you selected Exact bid , the current selling price of the item will be increased to the new exact bid amount.
If you selected Proxy bid , the current selling price of the item will not change. This allows you to increase or decrease your maximum proxy bid amount without changing the current selling price. The auction administrator has the ability to lower and remove bids and purchases on unpaid items. You'll need to contact the auction administrator with your request. The system will automatically notify the bidder when their bid is lowered or removed. The system will also notify the new winning bidder when applicable.
A copy of the notification s will be sent to all auction administrators. The system will automatically notify the leading bidder when the bids are removed. A copy of the notification will be sent to all auction administrators. A proxy bid allows you to enter the maximum amount you're willing to spend with the goal of winning the item at the lowest possible price. The system will bid for you, up to your maximum proxy bid amount, as additional bids are entered on the item.
An exact bid is the amount you want the item's current selling price to immediately jump to. Your bid amount will not change as additional bids are entered on the item. To enter a proxy bid, enter your maximum bid amount, click the Proxy Bid button, and then submit your bid. If you don't see the Proxy Bid button, the auction administrator has turned off this option. To enter an exact bid, enter your bid amount, click the Exact Bid button, and then submit your bid.
If you don't see the Exact Bid button, the auction administrator has turned off this option. You can contact the auction administrator for more information about the bid types they've chosen to allow. If you're unable to enter a bid at all, please see Why am I not seeing a place to enter bids in my auction? Rest assured, your maximum proxy bid amount is never exposed to anyone other than you during the online auction.
This allows them to continue bidding for you on bid sheets, up to your maximum bid amount. You can contact the auction administrator with any questions about this. If the selling price goes higher than your maximum proxy bid amount, you'll be outbid and someone else will be the leading bidder.
You'll only owe the amount the system has bid for you if you win the item. This amount will never be higher than your maximum proxy bid amount. A proxy bid is entered by a participant as a single bid but the proxy bid can show up in the bid history multiple times.
The additional proxy bid entries are created when the system automatically bids for the leading proxy bid as previously explained. The bid history always shows the winning bid amount at the top of the list. To illustrate how proxy bidding works, let's look at a friendly example of 2 people bidding on the same item:. Anytime the system receives 2 bids which are the same, the first bid entered into the system wins.
When the bid history displays 2 bids of the same amount, the bid which was placed first is a proxy bid. When someone submits a second bid of the same amount, the first bidder continues to be the winning bidder because they were first to bid that amount. We don't offer a downloadable mobile app or a text bidding feature. Instead, our site is completely mobile friendly for all auctions without the headache of installing an application. Simply view an auction on your device phone, tablet, etc using any browser and you'll automatically experience the mobile friendly version.
Participating in an auction is easy, even while on the go! With our mobile friendly design, timely email notifications , and Watchlist feature, it's easy to enter bids and stay on top of the action, no matter where you are. Is there a mobile app to download or a text bidding feature? To be notified of all bidding activity on an item, add the item to your Watchlist by clicking the heart on the item so it turns pink. You can view the items which are in your Watchlist by clicking the heart button on the auction bar next to the Search box.
There's an Advanced Setting for notifying auction administrators when a Buy Now item is purchased. You'll find this setting by clicking the Edit Auction link in the Admin Controls menu. The notification contains the buyer's name and a link to the item, allowing administrators to quickly view and act upon the sold item.
Can I be notified when bids are entered and items are purchased? The Participants List page displays a complete list of auction participants, including the number of bids entered by each. Auction items with at least one bid have a bid history display which can be viewed by all auction participants. While the bid history cannot be turned off, the auction administrator can choose what's displayed for the Bidder column.
To edit this setting, log into your auction and click the Edit Auction link found in the Admin Controls menu. When changing the Bid History selection in the Advanced Settings, you'll see an example of what the Bidder column will show in the bid history. Participants are shown the bidder's full name, display name, or bidder number, based on the Bid History setting explained above. Auction administrators always see the full name of each bidder in the bid history and can view the participant version by clicking the "Show Participant View" link at the top of the bid history display.
Each participant can make their display name as anonymous as they wish by editing their account on the My Account page. Each display name must be unique within the system and can't be used by more than one account. Extended Bidding is an optional feature the auction administrator can choose to turn on which automatically extends the end time of an item by 3 minutes when it receives a bid during the final 3 minutes.
This allows bidders to relax during the end of an auction knowing they'll have time to enter a new bid if they're outbid in the final 3 minutes, making it easier to maintain their lead on one or more items.
If an item receives a bid during the final 3 minutes of the auction, the item end time will be extended to allow for 3 additional minutes of bidding. This process repeats until no new bids are received during the final 3 minutes of the item bidding window or the auction has been extended for a maximum of 30 minutes beyond the original end time.
When an auction is extended, you'll see Extended Bidding messages displayed throughout the auction with a link for easily viewing all of the extended items. Here's an example of how the end time of an item may be extended in an auction which is set up to end at PM:.
In this example, Mary was selected as the winning bidder at PM because no more bids were entered after her bid at PM. If additional bids had been entered, the item end time would've continued being extended for up to a maximum of 30 minutes beyond the original end time of PM.
This means this item could've been extended to as late as PM. All items which can be extended will have a message above the bidding box which indicates the item allows for extended bidding. After the auction ends, only items which were extended will have a message indicating the item end time had been extended.
Auction administrators can turn the Extended Bidding feature on or off for the entire auction by clicking the Edit Auction link in the Admin Controls menu. This feature applies to the entire auction and cannot be changed for individual items. Auction sniping is the act of placing a bid, which will likely exceed the current high bid, as late as possible, leaving little to no time for others to outbid the sniper.
To prevent this, each auction has an Extended Bidding feature which the auction administrator can choose to turn on. You can view items in our Demo Auction to see how this looks. Why am I not seeing a place to enter bids in my auction? How do I bid? Sometimes web browsers get wacky and cause weird issues. Here are some things to try:. You can upload images from anywhere on the internet!
If you have the links for your images, enter them on the image upload page and we'll work our magic to upload them for you. Square images which are px wide by px high work best for all images except the auction banner. Larger images will be resized to fit within these dimensions.
The ideal auction banner image dimensions are px wide and up to px high. A banner image can only be uploaded if the Apply Your Brand feature has been applied. You can run auctions completely for free on 32auctions. The only fees we charge are for optional features, which you can read about on the Pricing page. All optional features are purchased on a per auction basis and last for the life of the auction. There are no recurring fees or subscriptions. You can even pick and choose the optional feature upgrades you're interested in on the Pricing page and the total cost will immediately update.
How much does it cost to run an auction? Feature upgrades can be applied anytime before the auction ends by clicking the Add Features button in the Admin Controls menu. You can learn more about our feature upgrades by reading through the Pricing page. Where can I find more information about feature upgrades? For item payments, donations, or feature upgrades purchased online through 32auctions, a receipt was sent to the email address provided when making the payment.
If you don't see the receipt in your inbox, please check your spam or junk folder. For all other payments, or if you need anything extra for tax purposes, you'll need to contact the auction administrator. All auction traffic can be sent to Google Analytics for detailed analysis. Google Analytics provides many tools for analyzing pageviews, marketing campaigns, how people found the auction, and much more.
It's a completely free service and we highly recommend taking advantage of it. You'll see activity displayed on the real-time page as you click around the auction. For assistance with Google Analytics, see this article from Google for finding your way around Analytics. There are a few reasons why traffic doesn't appear in Google Analytics. Follow these steps to get your auction properly setup:. For assistance with Google Analytics, see Google's article for finding your way around Analytics.
Why am I not seeing website traffic in Google Analytics? We love receiving suggestions for improving 32auctions. You can send us your ideas using the Feedback form , preferably with as many details as you can provide. I have a really cool idea for your site. How can I tell you about it? To edit a donor's information, click the Manage Donors link found in the Admin Controls menu.
Find the donor you wish to edit and click the Edit link displayed next to them. Your saved changes will be visible on all auction items the donor is displayed on across all auctions for the organization, including auctions which have ended. Deleting a donor completely removes them from the system and all auction items they are displayed on across all auctions for the organization, including auctions which have ended.
To delete a donor, click the Manage Donors link in the Admin Controls menu , then click the Delete link for the donor you wish to delete. If you're deleting an active donor and they are displayed on items, you'll be presented with the option of replacing them with another donor. This is useful if you need to combine two donors into a single donor. Archiving a donor removes them from the donor list, but they will remain on all auction items they are displayed on across all auctions for the organization.
No data will be removed from the system. The donor will simply be moved to the Archived Donor List page and will not appear in the donor selection list when adding or editing items. To archive a donor, click the Manage Donors link in the Admin Controls menu , then click the Archive link for the donor you wish to archive.
When deleting an active donor which is displayed on items or sponsorships, you'll be presented with the option of replacing them with another donor.
The selected donor will replace the donor you're deleting on all items and sponsorships they are displayed on across all auctions for the organization, including auctions which have ended.
I have multiple entries for the same donor. Can I combine them into one entry? Archived donors can be restored so they appear on the Donor List page and in the donor selection list when adding or editing items. To recover an archived donor, view the Archived Donor List page by clicking the Manage Donors link in the Admin Controls menu followed by clicking the Archived Donors link.
Then click the Restore link for the archived donor you wish to restore. If you don't see an Archived Donors link at the top of the Donor List page, the organization has no archived donors. Once your auction has the Payment Collection feature turned on and a payment account connected , winning bidders will be able to submit payment online from their invoice page.
The system sends winning bidder notifications which contain a link to the winning bidder's invoice page. Invoices display the items won, the winning bid amounts, the total amount due, and a payment button. Winning bidders can click the payment button to pay with a credit card, debit card, PayPal account, and more.
When a payment is submitted, it's immediately deposited into the connected payment account and then the transaction fees 32auctions and payment processor are automatically paid from the connected payment account.
Auction administrators can view a winning bidder's invoice by clicking the Invoice links on the Sales Summary page. The payment process is the same for the Donation Collection feature. Donations of any amount can be made before, during, and after the silent auction.
Like Donations, Buy Now items can be paid immediately, or the buyer can wait until the auction has ended. This allows them to win more items through Buy Now and bidding and pay for them all at one time. Each payment processor has their own rules for when funds are made available for transfer to a bank account. PayPal: Funds can be transferred from PayPal to a bank account by logging into the PayPal account and issuing a transfer.
Stripe: Funds are transferred to the bank account on a rolling payout schedule. You can log into the Stripe dashboard to see the payout schedule. You'll need to contact the payment processor with any specific questions about receiving funds 32auctions deposits into the connected payment account. Transaction fees only apply to payments processed online. If someone pays in person or by other means outside of 32auctions, no transaction fees are charged.
Please see Can I collect payments in person or outside of my auction aka self-managed payments? Both are secure and trusted and make the payment process easy for both participants and auction administrators. We don't support Authorize. All financial information is secure using this payment process. PayPal accepts payments made using credit cards, debit cards, and PayPal accounts.
Additional payment options, like Venmo, are available when paying through a PayPal account. What payment processing options are available with the Payment and Donation Collection features? We don't have a feature for collecting financial information before a participant enters bids or purchases items. We also don't automatically process payments when an item is won or purchased.
Instead, winning bidders are sent a notification with a link to their invoice where they can submit payment. Please see How do the Payment and Donation Collection features work? Auctions with unpaid invoices will have an option for sending payment reminders from the Sales Summary page. This is a quick, easy, and friendly way to notify anyone with a balance due on their invoice. On the rare occasion when a winning bidder doesn't pay for their item, the winning bid can be removed.
This allows for selling the item to the next highest bidder. Can we automatically charge bidders when the auction ends or items are purchased? Using the online Payment Collection feature is optional. You can leave it turned off and collect payments offline by any means available to you. You can even choose the most popular route of accepting both online and in person payments, providing the widest variety of payment options for your participants - which they love!
Online payment collection makes it very easy for you to collect payments and opens up a variety of payment methods for winning bidders, including credit cards, debit cards, PayPal accounts, and more. All online payments are automatically tracked within your auction.
Without the Payment Collection feature , you'll need to manually track payments, which you can do on the Sales Summary page and winning bidder invoices. Can I collect payments in person or outside of my auction aka self-managed payments?
We currently don't provide a feature for collecting sales tax or adding sales tax to an invoice. If you need to collect sales tax, we recommend speaking to a tax professional to determine the best approach for handling this. After all payments have been collected, you can send the proceeds to the charity. For PayPal, after entering the PayPal account email address into 32auctions , the PayPal account owner will need to approve connecting it to your auction.
This is done by clicking the approval button contained in the email we send to the PayPal account email address. For Stripe, you'll need to work with the Stripe account owner in order to connect their Stripe account to your auction. An auction administrator will need to initiate the process of connecting the Stripe account and the Stripe account owner will need to log into their Stripe account to complete the process. Experience Drive on any device Drive works on all major platforms, enabling you to work seamlessly across your browser, mobile device, tablet, and computer.
Go to Google Drive Download Drive for desktop. Thousands of teams are already using Drive to revolutionize the way they work. Read Story. Employees can focus more on creating value for our customers and less on mundane tasks. Users prefer Drive to competing products Source : G2. You would have two options then, to either complete the transaction as is and then immediately do a partial refund, or to cancel the invoice and create a separate one without that tax applied.
Hopefully this helps, but please let me know if you need more details or have other questions. Thank you! I added the surcharge as an additional tax, but it does not show up when someone is paying via a checkout link. How can I add the surcharge and allow the client to see the itemized charges, when they are paying via a checkout link? It can be designed similar to a gratuity but we need to be able to label it as a "Kitchen Appreciation Surcharge" and it needs to be taxed.
Can you please create a surcharge feature that can customized and taxed? We are going to try this method to see if it works out for us. Let us know if you need anything, HadleyGrey! We are here to help. Amount you are charging divided by - the fee Note : Square's per transaction fee for card payments that are dipped, tapped or swiped is 2. Learn more in our Support Center. Create a "Card Processing" tax but set it to 2.
If you add the 2. By setting it to 2. So you think, I'll just add a 2. Well that's not right. With a 2. Square takes their 2. An issue with this is what about when someone pays with cash? You shouldn't charge the Square processing fee on that order. You could turn off the processing tax for each item but that is a PITA. The answer I found is to set up the Dining Options of "Cash" and "Credit Card", with credit card being the default option.
Then in the Taxes section, set up a Tax Rule for the Cash dining option to disable the "2. During an order on your register, you will be able to switch between the dining options which then removes the processing tax automatically.
Just wanted to hop in here to say, make sure this is legal in your state. Some states have laws against an additional fee for using credit cards. I'm not a lawyer, but I would create my policy to offer a cash discount. You can get your money in one to two business days or instantly with Square Checking. Use those funds right away with the free Square Debit Card or your account and routing numbers.
Square Invoices comes with easy-to-understand billing features that help you create recurring invoices and save a card on file to set up auto-billing for any customer. An electronic invoice is created with an online invoice software or another cloud-based solution and provides small business owners with professional-looking digital invoices that can be paid online or in person.
Square Invoices comes with a free customer management system, Customer Directory , that helps your business store and manage contact information for your customers in one place.
Yes, Square Invoices lets you send text or email receipts for every type of invoice, no matter the payment method. For recurring invoices, your customers will get a receipt for every payment from the first invoice to the final invoice.
Yes, Square Invoices offers integrations to the most popular accounting software providers, including QuickBooks Online and Xero.
Provide customers with a seamless online payment experience. Available as part of Invoices Plus. Use up to two custom fields to provide additional details to your customers, like your terms of service, cancellation policy, or any other personalized message. Square Invoices Built to save time and get you paid faster. Send in seconds, track from anywhere. Smarter invoicing software for any type of business.
Send unlimited invoices and estimates from anywhere. Schedule recurring invoices. Save and charge cards on file. Schedule automatic payment reminders. Track status in real-time. Send digital receipts for any payment.
Request, accept, and record all types of payments. Request and collect online payments over email, SMS, or with a shareable link. Accept swipe, dip, or tap payments with the Square Invoices app and Square Hardware. Record cash and check payments from one solution. Manage your business from one place. Manage your business, finances, and customer relationships. Align on scope and pricing with digital estimates. Send digital contracts and collect e-signatures.
Collect over-the-phone payments from your computer. Store and manage key customer details with a free Customer Directory. Monitor estimates, invoices, and payments from one dashboard. Run detailed business reports. Save more time by streamlining and organizing your work. Speed up your business with advanced tools. Save and reuse custom invoice templates. Organize project files into folders for easy access.
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